Sometimes things don't turn out as expected

There are things more amusing in life than handling reclamations – both for you as a customer and for us at BUBS – although, few things are of equal importance to us. If your product is unsatisfactory in any way, we want to know to be able to tend to the matter. This is also within your rights as a customer and consumer, no matter if you purchase our candy by the pallet or as an everyday-treat. Obviously, flavour is a matter of personal preference so please be a bit more descriptive than simply stating the fact that you don’t appreciate the taste of licorice. On the other hand, if your sweet licorice were to taste like the salty ones do, it’s a problem. Be as detailed as you possibly can when filling out the form below. In that way, we can handle your matter as swiftly and simple as possible to be able to get back to you and find the source of your problem.

Reclaim form

Name(Required)

E-mail(Required)

Address(Required)

Street City Zipcode

Phone(Required)

Product(Required)

Weight

Batch number

Expiration date

Purchase date(Required)

Image

Max. file size: 128 MB.

Describe what’s wrong with this product(Required)

Terms(Required)

Yes, I agree to BUBS using the personal data specified above to handle this complaint. The gathering of name, address, telephone number and email address is required in order for BUBS to fulfill their obligations according to the right of complaint. This information is only used to reclaim a purchased item that I consider to be incorrect/does not meet promised properties. If the information is not fully submitted, BUBS can not contact me or handle the complaint. Personal data is stored during the management period and is deleted from BUBS complaint registry when the case is closed. Personal data is saved for 3 months. BUBS Godis AB, Betavägen 4, 556 52 Jönköping, Sweden, is responsible for the processing of personal data. If I wish to cancel this complaint or delete my personal information in advance; I will contact quality and environmental officer: niclas@bubs.se.